EvoluaFit Support

First check how you created the account: if you signed up with Google or Apple, use the same button — an account created with a social login has no password of its own.

• Forgot your password? Use Forgot my password on the sign-in screen and check your spam folder too.
• With Apple sign-in, make sure you are on the same Apple ID; the Hide My Email feature creates a different address for every app.
• If you get a disabled-account or invalid-credentials message after several attempts, wait a few minutes before trying again.

Open the app, go to Settings → Subscription and tap restore purchases. The store reconfirms the subscription and the app unlocks immediately.

• Check that you are signed in to the store with the same Apple or Google account that made the purchase.
• Charges, refunds and cancellations are handled by the store, not by us — but if it still does not unlock, contact support and we will check your subscription record.

Photos upload in the background. On slow connections the upload continues the next time you open the app.

• Confirm the app has permission to access photos and the camera in your system settings.
• Avoid force-quitting the app while an assessment with many photos or a video is uploading.
• If a photo disappeared, check the in-app trash: deleted items stay recoverable for a while before permanent removal.

All in Settings. Language follows your device by default and can be switched manually between Portuguese, English, Spanish, French and German. Units toggle between metric (kg, cm) and imperial (lb, in) without losing any past record — the conversion is display only.

Check the notification permission in your system settings, then the reminders inside the app. On devices with aggressive battery saving, allow EvoluaFit to run in the background so reminders arrive on time.

On an assessment screen or the GLP-1 panel, use the share option to generate the PDF report and send it by email or messaging app, or save it to your device. If you want a complete machine-readable copy of your data, ask through the privacy channel and we will send it.

Cancellation happens in the store: in iPhone Settings → your Apple account → Subscriptions or, on Android, in Google Play → Payments and subscriptions. The app has a shortcut to that screen under Settings → Subscription. Cancelling erases nothing: your data stays saved and your history remains available on the free plan.

You can delete from the app, in Settings, or right here on the site in a few clicks. Deletion is permanent. Cancel your subscription in the store before deleting the account — erasing the account does not stop a recurring charge made by Apple or Google.