Legal document
Data Deletion Policy
This document explains exactly what happens when you ask for your data to be deleted from EvoluaFit: what is erased, what has to be retained, for how long, and how to request it.
1. Three ways to delete
Fastest: use the Delete my account page. You sign in with the same account as the app, confirm, and the deletion happens right away.
- On the website: at Delete my account, with sign-in and confirmation. Immediate effect.
- In the app: Settings → Account → Delete account. Same result.
- By email: write to privacy@evoluafit.site from your registered address, with the subject "Account deletion". We complete it within 30 days of confirming your identity.
Cancel your subscription before deleting. Erasing the account does not cancel a recurring App Store or Google Play charge — subscriptions are managed by the store, and only you can cancel them in its settings.
2. What is erased
Deletion removes every record associated with your account identifier in our production systems:
| Category | Includes |
|---|---|
| Sign-in account | The authentication record, the Google and Apple links, and the account identifier itself |
| Profile | Name, email, preferences, language, units, onboarding data and notification settings |
| Body assessments | Measurements, circumferences, skinfolds, weight, body composition, custom fields and drafts |
| Images and videos | Progress photos, postural assessment photos, posing videos and items in the in-app trash, across every storage provider |
| Artificial intelligence | Conversations, generated analyses, visual projections and usage counters |
| Postural analyses | Assessments, calculated angles, notes and comparisons |
| GLP-1 treatments | Injections, sites, stock, pens and vials, diaries, glucose readings and settings |
| Goals and gamification | Targets, progress, challenges, XP, points history and achievements |
| Professional links | The link with your personal trainer or, if you are the professional, your client roster and the linking codes |
| Support and diagnostics | Error logs and usage logs associated with your account |
If you are a personal trainer, deletion erases your account and your links. It does not erase your clients' accounts: their data belongs to them, and each of them decides about their own account.
3. What is retained, and why
Some records remain because of a legal obligation or a security need, always kept to the minimum necessary and detached from your body data:
| What stays | Reason | Period |
|---|---|---|
| Tax records of completed transactions | Brazilian tax and accounting law | 5 years |
| Application access logs | Article 15 of the Brazilian Internet Civil Framework | 6 months |
| The deletion reference itself (date, time and pseudonymised identifier) | Proving to you and to the authorities that the deletion was carried out | 5 years |
| Aggregate and anonymised metrics | They no longer allow identifying you and, by law, are no longer personal data | Indefinite |
| Records needed to exercise rights in ongoing proceedings | LGPD art. 16, III | For the duration of the proceedings |
4. Timelines
- Immediate — via the website or the app: data leaves production systems during the operation itself and the sign-in account is closed right away.
- Up to 30 days — email requests, counted from the confirmation of your identity.
- Up to 90 days — copies in security backups are overwritten during rotation cycles. Backups exist for disaster recovery and are not consulted for normal operation; during that window none of your data returns to the service.
5. Partial deletion
You do not have to erase everything to erase something. Inside the app you can delete a single assessment, a photo, a dose record or a whole module — such as the GLP-1 history — while keeping the account active.
If you would rather we did it, write to privacy@evoluafit.site saying exactly what you want removed. Same timelines and same identity verification.
6. Identity verification
Deletion is irreversible, so we need to be sure the request is yours. On the website and in the app, the guarantee is the sign-in itself. By email, we ask that the message comes from the address registered on the account and we may request an additional confirmation — never a password, never more documentation than necessary. If we cannot confirm, we refuse the request and explain why: denying a doubtful deletion protects you.
7. Want to take your data first?
Good idea — after deletion there is no recovery. In the app you can generate PDF reports of your assessments and the GLP-1 panel. For a complete copy in a structured, machine-readable format, request portability at privacy@evoluafit.site before deleting the account.
8. If something is not honoured
If you requested deletion and believe it was not carried out, write to privacy@evoluafit.site with the reference and we will investigate. You may also complain to the Brazilian National Data Protection Authority (ANPD), or to the data protection authority in your country. Your full rights are in the Privacy Policy.
9. Contact
Deletion and privacy: privacy@evoluafit.site
Support: suport@evoluafit.site
NAMIX LTDA - ME — CNPJ 44.990.589/0001-98 — Brazil